Terms and Conditions of Delivery

Your packed shipment

Deliveries withing our stores or Guadalajara´s metropolitan area are delivered in bulk packaging, loose pieces and/or simple packaging according to the product, quantity and care requiered. KOALA will always verify that the products delivered are in perfect shape at the moment of delivery.

For orders outside Guadalajara´s metropolitan area and nationwide they will be packed accordingly to guarantee a harmless and safe trip to the customers address. Once your order is received and the payment confirmed, the order will be processed as soon as posible and the carrier of your choice will be requested or delivered to. The tracking number will be informed to the customer so he can track his order until it has been received.

All sales are FOB Guadalajara, Jalisco, México at any of our sales points and/or warehouses from which the order is shipped, and travel entirely at the customers risk. The shipping costs, pickup, delivery, insurance or any other external expense resulting from the order will be paid by the customer according to the instructions received at the moment of the purchase.